Q. How do you name the dictated audio file recorded on the Toll Free Dictation Recording (TFDR) system?

A. Each file is named and available to you in the format "dic2doc 02072010 71910 002 70001446.wav", where 02072010 is the date Feb 7, 2010, 71910 is the Dictator's access code, 002 is our internal server code, and 70001446 is the unique serial number for this file.

Q. How do you name the file uploaded using the Secure File Uploading (SFU) system?

A. Each file is named and available to you in the format "dic2doc 02072010 71910 000 32 my_file_name.DSS", where 02072010 is the date Feb 7, 2010, 71910 is the Dictator's access code, 000 is our internal server code, 32 is the system generated unique serial number for this file, and my_file_name is the original filename with DSS extension which the dictator uploaded.

Q. Is it possible to have details such as the Medical Record# and the Dictation Type Code on the audio file name itself? Can you provide alphabet codes like S and N on the audio file name (S-STAT, N- Normal) to indicate the job priority?

A. If you want to avail all the above features you would need to request us to set up a custom server for you where in the entire set up and configuration would be as per your requirement.

Q. Do you charge anything for the FTP Space you provide? How much FTP space do you provide for each client/dictator?

A. The cost for the FTP space we provide is included in the plan charges that we levy. There is no extra charge for that. The FTP space provided to you is not limited and always enough to conduct your operations.

Q. If I Sign Up, how soon can my client start recording dictations on your Toll Free Dictation Recording system?

A. Immediately after you sign up you will get the emails (within 5 to 10 minutes) giving you instructions on how to use our dictation system. You just need to pass on the instructions to your dictators and ask them to start dictating on our system.

Q. My client (dictator) wants to know if it is possible for him to review his dictated audio files after the dictation is transferred to the FTP site.

A. Once we send the dictation to your FTP account, it is an issue entirely between you and your client. So you can decide whether or not you want them to be able to access the files from there. Technically though, your clients can certainly download files from the FTP and do what ever they want to. For that you simply need to provide them the FTP Username & Password details we have given you and ask them to login in and pick up their files. Alternatively, you can send those audio files to them on a different FTP or by email. Reason - if you have multiple clients you may not want one client having access to other client's files over and above his files.

Q. How long will be the files available on the FTP account allocated to us?

A. You will have to manage all the audio files on your own. Files more than 10 days old are not synchronized and not sent to your FTP account. So if you delete files older than 10 days, they will not be uploaded again. If you delete files less than 10 days old they will be uploaded again automatically.

Q. If a client downloads a file for his review, will I still be able to download the same file to transcribe?

A. Yes, you will be able to do so.