The information we receive from customers helps us to personalize and customize our serves to their preferences. At Dic2Doc it is our constant endeavor to continually improve and enhance your experience. Here are the types of information we gather.
Information that you provide us:
We receive and store any information you enter during signup directly from our web site or give it to us in any other way - most likely by email, phone or fax. We use the information that you provide us for creating your account profile with us and then access it for purposes such as responding to your requests, sending you transcribed documents, monthly invoices, client alerts, notifications, and communicating with you about any aspect of our service.
We receive and store certain types of information whenever you visit our website and login to the secure customer portal. Like is the norm with many web sites, we too use "cookies" on our secure portal to simply track your ongoing session in order to maintain security.
When you use / access the Dic2Doc Website hosted on the domain name http://www.Dic2Doc.com/, from your mobile, we do not receive (so there is no question of storing that) any information about your location or your mobile device.
To help us make sure that the e-mails that we are sending to you have surely reached you as intended, we often ask for and receive a confirmation when you open an e-mail that has been sent from the Dic2Doc email id. This happens only if your computer supports such a feature and you have configured your email interface /client to use these capabilities to enable it to send us such a confirmation.
Any information that we collect from you may be used in one or more of the ways::
To personalize your experience (your information helps us to better customize / respond to your individual needs).
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
To improve customer care / service (your information helps us to more effectively respond to your customer service requests and support needs).
To administer a contest, promotion, survey or other site features executed for site visitors and our clients.
To send periodic emails outlining new service features, special offers or company news or announcements.
If at any time you would like to unsubscribe from receiving future emails, just let us know by sending an email to info@Dic2Doc.com
Information about our customers is an important and integral part of our business and we are not in the business of selling this critical piece of information to others. We do not share or sell customer information. Third-Party Service Providers: We employ other companies and individuals to perform certain functions on our behalf. Examples include toll free number telephone lines that we provide to our clients, we host our web site and server at a datacenter, use the services of a professional entity for ensuring PCI compliance, SSL certificates and for processing credit card payments securely. They have access to personal information needed to perform their functions which is their contribution to the overall service offering that you enjoy from Dic2Doc.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information that you input when transacting online. We also strictly comply with PCI DSS guidelines and get our web site certified on a quarterly basis from a professional Third-Party Service Provider viz., Security Metrics. We reveal only the last four digits of your credit card numbers in emails that we send to you to remind you of their impending expiry. Of course, we transmit the entire credit card number to the appropriate credit card company during the payment processing event. It is important for you to protect against unauthorized access to your computer and to your password. Be sure to sign off / log off when you have finished using a shared computer. Never save your password when you are using a shared computer.
Dic2Doc Gives you access to a range of information about your account (profile) and your interactions with Dic2Doc for the limited purpose of viewing and, in certain cases, updating that information on our secure customer portal.
If you choose to visit Dic2Doc web site, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the state of Pennsylvania. If you have any concern about privacy at Dic2Doc please contact us with a thorough & detailed description about the issue that you want us to address. We assure you that we will make every effort to try and resolve it. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.