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Dic2Doc Services

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Here are some very simple concepts that will help you to quickly understand and start using our services:

Transcription Service Provider (TSP)

This is actually you. Typically you are a transcription service company or work from home transcriptionist.

You can manage everything regarding your Dic2Doc setup from our user friendly portal. To reach the portal just go to our website http://www.dic2doc.com and click the login option from the menu. To login, you would use your username and password created during signup and sent to you by email:

TSP: You

TSP Username : Your_username

TSP Password : Your_password

Inside the portal, you will be able to use a variety of screens and reports, each giving you accurate control and in-depth information about your setup. Some important features which can be used inside the portal are listed below:

Feature / Activity Place to go inside the portal
View your current Service Plans Services > Manage Plans
Migrate from a Free Trial plan to a Paid plan Services > Manage Plans > Edit Plan (for any service)
Add / Change / Deactivate / Activate a plan Services > Manage Plans > Edit Plan (for any service)
Manage your company or contact details Profile
Manage your Credit Card details Billing > Manage Cards
View your Billing and Payment activity Billing > Ledger
Make manual payments Billing > Pay Now
View your service and usage related reports Reports
Create / Manage your Transcription Client Accounts & Dictators My Customers > Manage TCAs & Dictators
Manage Service Allocation to Dictators My Customers > Service Allocation to Dictators
Upload documents to provide SODD to Dictators My Customers > Secure Online Document Delivery (SODD)
Configure your OSW Services > Online Signup Wizard (OSW)
Send us a feedback mail Support
Change your password Support

Transcription Client Account (TCA)

A TCA represents your transcription customer such as a medical doctor, clinic or hospital, or a legal firm, etc. A TCA can contain one or more Dictators. Using your top level TSP login on the portal, you can go to "My Customers" section and click "Manage TCA & Dictators" to manage your Transcription Client Accounts and Dictators.

> Click "Create New TCA" button to create new TCA.

> Click "Edit" to review and update TCA details.

> Click "View Dictators" to open list of dictators in that TCA.

> Click "Create Dictators" to create new dictators in that TCA - whenever you create new dictator(s), the process will guide you to allocate at least one service to each dictator.

> For each TCA you can have a login (username/password), which can be passed on to your TCA, so that they can use web portal services such as uploading hand-held audios or downloading transcribed documents.

Transcription Client Dictator (TCD)

Each Dictator is allocated a unique access code (5 digit number) to be able to use our toll free dictation recording service. To create new dictators, inside the portal, you can go to My Customers > Manage TCAs & Dictators > Click "Create Dictators" to create new dictators in that TCA.

You can click "View Dictators" to get a list of dictators in that TCA. Then for any dictator, you can click "Edit" to view/update any dictator details. From this same Edit dictator interface, you can click "Move Dictator to another TCA" button, to move that dictator to any other existing TCA. Thus you can conveniently group your Dictators under different TCAs. Each Dictator can be given a login (username/password) to use web portal services such as uploading hand-held audios or downloading transcribed documents.

Example:

In the fictitious example given below we have shown a Transcription Service Provider (TSP) - viz. QWERTY Transcription Service. It has two Transcription Client Accounts (TCAs) - viz., XYZ Hospital and PQR Clinic. Each one of these TCAs has two TCDs (Transcription Client Dictators).

TSP - QWERTY Transcription Service
TCA - XYZ Hospital
TCA - PQR Clinic
TCD - Dr A
TCD - Dr B
TCD - Dr M
TCD - Dr N

For most of the Dic2Doc services, the end users are Dictators. For each Dictator you can have one or more services enabled.

To manage which dictators use which services, you can go to My Customers > Service Allocation to Dictators.